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Curate or Get Curated
Retailers that continue to compete primarily on product breadth risk becoming background noise. Availability doesn’t equate to value. Curation isn’t a niche strategy reserved for ...
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What’s TikTok Shop’s Future?
TikTok Shop harnesses the power of interest-driven impulse shopping through entertainment, rather than consumer necessity, like Amazon. Using “shoppertainment” to lock down Gen Z consumer ...
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Think You’re in Control Shopping for Groceries? Wrong!
Every scan of your card, every clipped coupon, every “substitute” you accept when something’s out of stock is recorded. You’re not just earning points; you’re ...
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Intelligent Retail: Mastering Agentic AI
At best, Agentic AI is a system’s ultimate thinking tool. Enabling a retail metachannel, Agentic learns from itself, tests and evaluates alternatives, executes decisions, and ...
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Costco: The Robin Report Retail Miss of the Week, 1.31.2026
A proposed class action lawsuit has reportedly been filed in San Diego claiming that Costco's labeling on its famed $4.99 rotisserie chicken contains "No preservatives, ...
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How AI Propels FedEx Customer UX
Join Shelley and Jason Brenner, Senior Vice President Digital Portfolio at FedEx as they delve into the fascinating world of returns logistics and how the ...
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If You’re Not Watching Grocery, You’ll Miss the Future of Retail
If higher-income households in large metro markets are driving the e-grocery surge, what happens with everyone else? What happens to the budget-constrained families in smaller ...
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It’s Walmart 4,606, Amazon 1
Amazon’s new giant store is its latest shot at figuring out physical retailing. After all the wrong turns the online giant has taken, one has ...
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