Got it
Thank You
We’ve received your form submission. In the meantime, catch up on the latest content.
Kimberly Shenk, CEO, Novi: Service Before Self
Kimberly Shenk has never taken the expected path. A data scientist and former Air Force captain, she has carried the military's ethos of service before ...
Read More →
When AI Amplifies Retail Dysfunction
New systems cannot replace bad processes and a misaligned culture to compete for success. When owning a process matters more than solving a problem, and ...
Read More →
Nordstrom: The Robin Report Retail Hit of the Week 7.11.26
It’s a celebration on so many levels, and Pete and Erik Nordstrom are the hosts, with heartfelt thanks to their loyal customers. Any other retail ...
Read More →
Spoiler Alert: Stop Chasing AI and Clean Up Your Store First
Join Shelley and Mark Cohen, TRR contributor and former Director of Columbia University's Retail Studies Program, as they challenge the industry's obsession with technology and ...
Read More →
Following the Leader Is Not Leadership
Why do results worth admiring almost never look like wins when the bet is placed? What happened along the way that transformed a perceived loss ...
Read More →
Brandy Melville Is a Gen Z Outlier
For many retailers, removing fitting rooms would risk customer frustration and dissatisfaction. However, Brandy Melville has never operated like most retailers. Detached and apathetic customer ...
Read More →
Kroger’s Consolidation Polycrisis
Another grocery chain, another acquisition. Now that Kroger has bought Giant Eagle, is it a smart consolidation, or a company desperately spending money it doesn't ...
Read More →
Noises Off
Creating calm: How can retailers produce better retail spaces and experiences with a sound mind?
Read More →