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Tip Fatigue Is Real: It’s Killing Trust
Research shows that consumers react negatively to service charges added for them, even when those charges would have been voluntary tips. They want to see ...
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Holiday 25: Predicting Chaos
Every year numerous analysts, forecasters, pundits and prognosticators attempt to predict an upcoming holiday's retail performance. Typically, modest increases in sales are forecast. But what ...
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Get Ready for GLP-1 Retail Disruptions
Take the idea of a Nordstrom Local to the next level by adding stylist services, and health, nutritional and wellness coaches to help guide the ...
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Retail 2025 Was a Radical Shift
Join Shelley and RJ Hottovy from Placer.ai as they discuss a range of consequential retail shifts. Holiday promotions now start in September as retailers panic ...
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Furner’s New Job Is Clear: What About McMillon’s Next One?
You could imagine McMillon will follow a usual course of other retired executives by joining prestigious public company boards, giving speeches and perhaps writing a ...
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Jens Grede Is a Retail Radical
Kim Kardashian is the brand’s guiding force, as well as creative director. “She’s unbelievably involved every single day in making the product experience exactly what ...
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What Will Pringles Think of Next to Sell More Chips?
Would you pay $19.99 for a can of Pringles and a trinket? Well, meet the Once You Pop Mystery Box—Pringles' first-ever direct-to-consumer product. Inside each ...
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A New CEO in a Turnaround Needs a Full Deck of Cards
A turnaround is a bumpy ride, complete with false starts, exhilarating successes and disappointing failures. A new CEO must have the personal fortitude to recognize ...
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