Beyond the Influencer: Why Gen Z Loves AI
As Gen Z disrupts the latest disruption (AI), they have adapted GPT models, rewriting the rules to perform off-label tasks and are shaping a new communications stream. The tech platforms have noticed, recognized the potential, and are following their lead.
The Latest Retail Industry Insights and Analysis
Lululemon’s Lawsuit with Costco: Grasping at Straws
Lululemon’s chances of prevailing and being compensated for lost profits, receiving royalties and/or unspecified damages are slim to none. In
Watch What Your Customers Do, Not Say
Do you know how to unlock the hidden opportunities in what your customers aren’t telling you? Traditional consumer research captures
Leonard Lauder, Requiem for a Gentleman
People who dealt with Lauder day-in and day-out give testament to the fact that his old school, respect-based management style
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
Are You Kwell? Are You Sure?
Fashion’s old engines—luxury department stores, fashion magazines, global catwalks—are sputtering. Like the sewing machine that migrated from New York to
The Power of Retail Influencers
Retail influencers drive online and in-store sales through live events, creator products, and authentic, staff-generated social media content.
Retail’s New World Order: What’s Your Personal Data Worth?
Gen Z sees personal data as currency—sharing it for fun with friends, but demanding transparency and compensation from brands and
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Opinion
DEI: Courageous Efforts or Cowardly Responses?
Editor’s Note: This is the second part of a two-article point-counterpoint series on recent retail decisions about DEI. We are
Costco’s DEI Challenge: Why It Should Concede Instead of Fight
Explore Costco’s DEI Challenge, highlighting its commitment to inclusion while navigating calls for risk evaluation and defending its policies.
DEI: Courageous Efforts or Cowardly Responses?
Editor’s Note: This is the second part of a two-article point-counterpoint series on recent retail decisions about DEI. We are
Costco’s DEI Challenge: Why It Should Concede Instead of Fight
Explore Costco’s DEI Challenge, highlighting its commitment to inclusion while navigating calls for risk evaluation and defending its policies.
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
AI Is Coming for Retail Marketing
AI is reshaping retail marketing with behavior targeting, predictive models, and DToCs, urging RMNs to evolve or risk becoming obsolete.
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
The Risks of In-Store Retail Tech Misalignment
Retail tech risks misaligning with consumer needs by prioritizing novelty over practicality, overlooking human interaction and shoppers values.
Management
Hailey Bieber Scores as e.l.f. Purchases Rhode
Three short years – and post-pandemic ones, no less — that’s all the time it took Hailey Bieber and her
Brian Cornell: The Sequel?
Target faces major challenges, and while Brian Cornell once saved it, the company now needs a bold new leader to
Operations
The Best (& Most Outrageous) Tariff Tactics
They say necessity is the mother of invention, but that goes for calamity too. Bloomberg recently reported that Robert Keely,
Good News For Retailers: Malaysia Is the Happiest Asian Country
Malaysian consumers are remarkably optimistic in these gloomy times—even by Asian standards. Can it last long enough for global brands
Hotel Chocolat and Knoops Face Off with Godiva
Hotel Chocolat’s Thirlwell described the acquisition of the 250-acre Rabot Estate in Saint Lucia and transforming it into a boutique