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It’s Fiesta!

Fort Worth is Texas’s best-kept secret. In the shadow of Dallas, its more prominent neighbor, it sits quietly with an elegant downtown containing good retail, interesting restaurants and some very well-respected small museums. It is a community of what passes […]

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The Rise and Fall of Toys “R” Us

[…] were buying those toys in the 1950s and 1960s eventually grew up to buy at other big box retailers including books at Barnes & Noble, printers at Staples, power saws at Home Depot and pet food at Petco, and the […]

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CB2 Grows Up

It’s taken a little longer than probably most people expected, but it appears that CB2 is finally entering puberty.The little kid sister to Crate & Barrel is about to mark its 18th year in business; by this point it should […]

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Why Joanna Gaines is the New Queen of Home

[…] retail sales at Kmart. Her television programs were all over broadcast and creeping onto the emerging social media outlets. Her books were best sellers. Her magazine was a newsstand star. For Martha, it was confluence of media and merchandising that […]

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Mom & Pop and Hope

[…] businesses profiled in my book. Six weeks after 2005\’s Hurricane Katrina, Tom Lowenburg and his wife Judith Lafite re-opened Octavia Books. \”We did it because we thought that a bookstore is not just a Mom & Pop business,\” said Tom. […]

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Auto Checkout: Oops, They Let Amazon Do It Again

[…] as Walmart, Target and almost every general merchandising national chain was in 2000 when Amazon first began to move beyond books and CDs. Right now, this cashierless tech is just in the grocery chain but like those first books and […]

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What Do Circuit City and Best Buy Have in Common?

How ironic it would be if the same decisions that drove Circuit City into extinction ultimately will do the same to Best Buy? Circuit City was a poster child for customer service, until it wasn’t. They cut costs by minimalizing […]

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Will 2022 be the Year of the Dark Horse in Retail?

[…] they’d better get at it quick or risk playing catch up when the competition unveils their own Alara X or books Shudu and Lil Miquela Sousa for their next major advertising campaign. Consumers demand a completely new Covid-era store redesign. […]

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