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Will Covid Heal an Industry Disease?

For over three decades of giving industry presentations, and after three co-authored books The New Rules of Retail (plus a revision) and Retail’s Seismic Shift, one core fact remains that too much supply has been chasing too little demand in […]

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JC Penney: Too Big to Fail

I\’m no Andrew Sorkin, who given the chance, could probably make another blockbuster book, Too Big to Fail: JCP the Sequel. However, he would probably have to give the story a massive spin. While the notion of \”too big to […]

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Shein Gets Bookish with New Alibris Collab

When you think of rare books, do you think about Chinese fast fashion retailer, Shein? You soon will, as Shein is following in H&M and Zara’s footsteps by expanding into lifestyle categories. However, unlike H&M and Zara, Shein is dealing […]

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A Fresh, New Look at “The Nordstrom Way”

[…] speaking about Nordstrom for 35 years—first as the Seattle correspondent for WWD and later as the author of three different books on the company, beginning in 1995 with the bestselling “The Nordstrom Way: The Inside Story of America’s Number One […]

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WHSmith: A 200+ Year-Old Icon in Danger

[…] The retail store part of the business specializes in selling a range of items from greeting cards and stationery to books and magazines. While it offers the convenience of everyday and gifting staples in one place, its merchandise mix offers […]

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Sears: Nothing Left But its Past

Eddie “fast buck” Lampert is squeezing the proverbial turnip for more cash — as the musicians aboard the sinking “Titanic” are now truly playing “Nearer My God to Thee.” The cash he’s squeezing out is his own, in the form […]

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ebay…From Disruptee to Disruptor

[…] Amazon is rumored to be opening a physical store in Seattle to test the sales and experience of its Kindles, books, and other electronic gadgetry (inspired by Apple’s success), eBay has been opening physical “pop-up” stores, in London, New York […]

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A Private Story

[…] in my youth. Tom had arrived at our fancy New England boarding school as a shy eighth grader interested in books, politics and music. He told us that his father, who was a 63-year-old New England gentleman farmer when he […]

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