[…] weeks ago? I’ll remind you. I said the reason Amazon was closing most of their physical retail properties, including its bookstores, after years of fiddling around (testing is what they would call it) was because they simply don’t understand the […]
[…] in 1992 that altered our world. The first involved Charles M. Stack who started Book Stacks Unlimited, the first online bookstore, selling books via a dial-up bulletin board based in Cleveland. This predates Mr. Bezos’s endeavor by three years. The […]
In the entire world of retailing perhaps there is no single operation that breaks more rules, defies more standard practices and is so successful as Trader Joe’s, the grocery chain founded by Joe Coulombe … and now 500 stores strong. […]
Robin Lewis Author, Visionary, Retail Guru Robin Lewis is the founder and CEO of The Robin Report. He is an author, speaker, and consultant for the retail and consumer products industries. He is frequently requested by C-level management for advice, […]
[…] S&H Green Stamps into a passport sized book, ignoring the sickly sweet taste of glue as we anxiously filled enough books to get our “free gift” from the redemption center. When the day finally came mom handed over three books […]
[…] MCE curriculum could be copied right out of Jack Mitchell\’s revised and updated book: “Hug Your Customers,” published by Hachette Books, on sale today. For readers who are not aware of Mitchells Family of Stores, they are a group of […]
[…] Julien, the transformation of Bon Marché into a literary-themed series of art installations and pop-ups was transfixing. The promotion references books and storytelling with a tribute to iconic bookstores around the world. Mise en Page was anchored by two enormous […]
Micro-Risks The Lean Startup approach, based on the book by Eric Ries, is about starting small and testing until your ideas are fully baked. The book details many well-funded Silicon Valley failures, and while the examples are primarily tech-based, the […]
[…] get an insight on what these vendor allowances are all about and how they became fertile ground for cooking the books, let’s take a look in the rearview mirror. Making Allowances Vendor allowances are by no means unique to supermarkets. […]
This article is not an attempt to match Edward Gibbon’s epic book, The Rise and Fall of the Roman Empire, in quantity or quality, although its quantity might seem as intense. And it’s not another bashing of Eddie “the magician” […]
