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Retail insights at the intersection of now and next. Unfiltered. Unbiased

Experience

Sustainable Alternatives for Plastic-Based Synthetic Hair

Sustainability is hitting even the most unlikely sectors of the retail industry. Women with strong ethical beliefs are now trading in their $700+ human hair wigs revered for their natural hair and braided styles. The unethical harvesting of human hair,

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Management

Gen Z at Work

Employee retention has reached a new low. In the retail industry, frontline employee turnover has been at 60 percent for years, tying with hospitality as the vertical with the highest turnover. But today, 63 percent of frontline retail managers are thinking about

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Experience

Young Shoppers Say Brands Really Need to Step Up

Amid ever more extreme weather events due to climate change, consumers are faced with how they can make a difference, especially when it comes to what they purchase — and that includes apparel. The effort, though, varies among generations, with

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Technology

Retail Tech Opens a New Chapter

As the vernal equinox flips the calendar to Spring, festivals and innovation summits have emerged from hibernation. At the South by Southwest festival in Austin Texas, retail was downgraded from previous headliner presentations to a minor topic, but it did

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Opinion

Undertaker Eddie: It’s Done. It’s Over. R.I.P.

With all due respect, after two decades of my tracking Eddie Lampert’s brilliant financially engineered demise of Sears and Kmart, while he personally pocketed a few billion dollars of “unlocked value” along the way, I would have loved to deliver

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Technology

TikTok Retail Marketing at Risk

Digital marketers in the retail industry have been thrown into a state of flux in recent days with news emerging that regulators in Congress and the Biden Administration are edging closer to a ban or forced sale of the popular

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Strategy

Retail Brands Expand Services to Boost the Bottom Line

When Minneapolis-based Best Buy bought the then eight-year-old Geek Squad from founder Robert Stephens back in 2002, the move seemed anything but intuitive. Now, over two decades later, mergers and acquisitions of specialized service companies by retail brands have become

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