Retail insights at the intersection of now and next. Unfiltered. Unbiased
Changing CEOs is always a tricky thing but in going with an insider—current SVP Jason Bonfig—to succeed Corie Barry, Best Buy has chosen the safest and probably least progressive choice possible.
Join Shelley, Roland Ehigiamusoe, Principal of Retail and Consumer Products + AI and Engineering and Saurabh Vijayvergia, Managing Director of Retail AI Strategy and Engineering at Deloitte Consulting, as they unwrap the future of the next level of customer engagement and operations through this structural change.
The future of luxury in a persistent K-shaped economy and its role in a global society of haves, have-nots, and have-everythings is up for debate. This once Teflon-proof sector is facing brand dilution, economic headwinds and a test of its cultural relevance. Will it recover? Is it still relevant? Does it need to be redefined?
Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is upon us. More than ever before, you need to refine and carefully manage a framework of decision analytics that examines the dynamics of costs, price increases, demand changes, plus newly added expense burdens – all as they will affect your profitability. Successfully managing through the pandemic and the “Liberation Day” madness could very well be mere warm-ups for what’s coming.
The transformation economy can flourish by spending less time focused on the headline invoking win and more time spent getting the everyday things right. And that in and of itself would be transformational.
Once the red-hot darlings of the retail business, TV shopping networks faded from relevance in the marketplace and became reruns and retreads. Is it too late for them?
Amazon has this hate-hate relationship with its customers; many hate it first for its behemoth size and then for its pricing which is often much higher than competitors.
Join Shelley and Mark Fedyk, President and COO of Jockey, as they reveal how the brand has been an inventor looking for a better way or a way to solve a problem, why complacency is a threat, and how to make sure you don’t lose sight and connection with the consumer.
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with free returns. However, preventing returns fraud still requires better management. The ultimate challenge is for retailers to excel at prevention and use returns as a strategy to build customer loyalty.
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