Retail insights at the intersection of now and next. Unfiltered. Unbiased
A turnaround is a bumpy ride, complete with false starts, exhilarating successes and disappointing failures. A new CEO must have the personal fortitude to recognize the successes and failures of their efforts and be willing to course correct as necessary.
Join Leigh Sevin, co-founder of Endear, and Shelley as they discuss how modern CRM platforms transform data into authentic customer connection. They explore how AI in partnership with employees can enhance personal outreach and make a brand relevant and meaningful.
Bloom’s social media feeds share access to topics normally relegated to the insider knowledge of the privileged few. In so doing, Bloom makes her lavish lifestyle feel motivational for her millions of followers.
The Innovation Center, branded as the “New for You Destination” in each Sprout’s store started popping up in new stores in 2021 and serves as both discovery zone and product incubator, giving entrepreneurial food companies a platform to introduce unique products. For customers, it creates a reason to return frequently and give them the opportunity to be trendsetters by offering them new and unique offerings.
Cyndi is an entrepreneur and CEO of Circle-8 Textile Ecosystems and uses her secret power of determination and patience to run a business to solve a global problem. She adds that building a textile recycling business that aims to drive an industry that doesn’t quite yet exist means you have to have vision and conviction.
The Swiss government knows tariffs can impact its lucrative, signature businesses, and it has been trying to intervene. In a recent effort to placate the administration, as part of a trade negotiation, Switzerland is offering to help reduce the U.S. trade deficit by increasing its investment in American industries, including gold refining.
Join Lauren and Shelley as they reveal the weak spots of a trendy business where many beauty brands are off trend out of the gate to meet the demands of savvy customers. They discuss the antiquated 18-to-36-month product development cycle, agentic AI (Chat GPT) marketing that shrinks the time between researching and making a decision to buy and will eliminate the need for traditional advertising.
The consumer experience is no longer defined by stores but by expectations shaped elsewhere thanks to the speed, convenience and frictionless service of digital platforms. The question we always ask is: What desire can we fulfil? It’s about experiencing electronics, not just completing a transaction.
Olson understands that retail is first and foremost a people, not a product, business, a principle she lives by to guide Pacsun and her team into the future: “At Pacsun, innovation is a mindset and a strong part of our culture. We empower our teams to experiment, take risks, and bring forward ideas that push us into new territory. We listen closely to our community of Gen Z and Gen Alpha consumers and see them as co-creators.”
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