Retail insights at the intersection of now and next. Unfiltered. Unbiased
It doesn’t get any more experiential than Netflix’s store format, which takes participatory adventures, hospitality and the ubiquitous gift shop to levels unmatched by anything this side of Florida theme parks.
Take that Amazon and Google and all the rest of you entitled Magnificent Seven: You’ve got a new trillionaire member, and it’s not another tech bro AI and agentic wannabe.
Join Shelley and Liza Amlani, principal and founder of Retail Strategy Group and co-author of The Material Life, as they discuss why design innovation is typically mismatched with process innovation in the fashion supply chain, and what the consequences are.
Retailers that continue to compete primarily on product breadth risk becoming background noise. Availability doesn’t equate to value. Curation isn’t a niche strategy reserved for luxury brands or personal shoppers. It is becoming table stakes for relevance in a crowded, fatigued marketplace.
TikTok Shop harnesses the power of interest-driven impulse shopping through entertainment, rather than consumer necessity, like Amazon. Using “shoppertainment” to lock down Gen Z consumer loyalty is where TikTok Shop excels.
Every scan of your card, every clipped coupon, every “substitute” you accept when something’s out of stock is recorded. You’re not just earning points; you’re teaching the system how to give you what exactly you want.
At best, Agentic AI is a system’s ultimate thinking tool. Enabling a retail metachannel, Agentic learns from itself, tests and evaluates alternatives, executes decisions, and automatically improves.
A proposed class action lawsuit has reportedly been filed in San Diego claiming that Costco’s labeling on its famed $4.99 rotisserie chicken contains “No preservatives, MSG, gluten, artificial flavors, or colors” is…foul (fowl?).
Join Shelley and Jason Brenner, Senior Vice President Digital Portfolio at FedEx as they delve into the fascinating world of returns logistics and how the process has evolved. Jason says consumer familiarity with ‘no box, no label’ returns jumped from 37 percent to 48 percent in just one year.
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