Retail insights at the intersection of now and next. Unfiltered. Unbiased
The transformation economy can flourish by spending less time focused on the headline invoking win and more time spent getting the everyday things right. And that in and of itself would be transformational.
Once the red-hot darlings of the retail business, TV shopping networks faded from relevance in the marketplace and became reruns and retreads. Is it too late for them?
Amazon has this hate-hate relationship with its customers; many hate it first for its behemoth size and then for its pricing which is often much higher than competitors.
Join Shelley and Mark Fedyk, President and COO of Jockey, as they reveal how the brand has been an inventor looking for a better way or a way to solve a problem, why complacency is a threat, and how to make sure you don’t lose sight and connection with the consumer.
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with free returns. However, preventing returns fraud still requires better management. The ultimate challenge is for retailers to excel at prevention and use returns as a strategy to build customer loyalty.
It’s getting harder for social media users to hear from folks on the other side of any party line. Sophisticated algorithms expose people to feedback loops of the news they want to see––we hear from people who believe what we do, and all other content fades into the background. In this insular environment, social media users on both sides of the spectrum are becoming radicalized, all supported by unhinged confirmation bias.
Companies, including retail organizations, emerge first as a nascent idea, and then, when a viable opportunity promptly presents itself, a new business is born. These new enterprises prosper and grow, often as a result of the quality of their leadership as much as from the kernel of the idea that launched them. But then, retail brands fail when leadership falters or disappears. Succession is the fuel that ensures longevity.
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
It’s not often that we get a situation where one retailer’s Hit is another one’s Miss. But that’s what we’ve got this week with the debut of the Devil Wears Prada 2 limited edition shop of fashion apparel and accessories inspired by the new movie sequel, opening May 1.
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