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Retail Unwrapped Podcast

A Masterclass in Agentic AI

Join Shelley and Sandy DeFelice, Senior Vice President of Revenue and Strategic Accounts at Digital Wave Technologies, as they reveal how clinging to traditional product descriptions and outdated data structures are becoming untenable.

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Why Chief Storytellers Are a Bad Idea
Management

Why Chief Storytellers Are a Bad Idea

Effective retailing demands that we enable people to find, believe, and share their own stories. And to do so enthusiastically, without hesitation. They shouldn’t have to face distrust and wait for vetting by a Chief Storyteller.

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What on Earth Happened to Retail in 2025
Management

What on Earth Happened to Retail in 2025?

The biggest surprise is that the economy is still chugging along as strong as it is. You’d think that the consumer would be shutting down with higher and higher prices. You’d think this Christmas would have seen a lot fewer goods. And it didn’t happen. Americans are still shopping until they drop.

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Indias Retail Frontier
Operations

India’s Retail Frontier

India’s consumer ecosystem is entering a defining decade, fuelled by a young, digitally fluent population, an expanding middle class and the rising economic influence of Tier II and III cities, which now account for over 60 percent of ecommerce transactions.

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Why Your Grocery Store Wants You to Be Lonely
Experience

Why Your Grocery Store Wants You to Be Lonely

Walk into any modern supermarket and you’ll see the opportunism loneliness offers. In-store cafés with community seating. Cooking classes. Wine tastings. Sushi bars. Oyster bars. Even full sit-down restaurants. Wegmans’ Manhattan location dedicates an entire floor to prepared foods and dining.

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Cornered Retail CEOs in Succession
Management

Cornered: Retail CEOs in Succession

The most highly visible hires in the retail world over the past few months have been at Walmart and Target. Both boards chose insiders to take over for CEOs who had led each company for more than a decade. Yet the contrast in the reaction within the industry couldn’t be more different.

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