Author
Shelley E. Kohan
Retail expert Shelley is a TRR writer, Associate Professor FIT, podcast host RetailUnwrapped, and senior contributor at Forbes.com. She is a Top 100 Global Retail Influencer, professor, podcaster, retail pundit, and speaker. Having grown up in Japan, Iran, Germany, and the U.S. Shelley has a unique perspective on people and places. Led by curiosity and a genuine interest in learning, she sees herself as a retail warrior with an insatiable passion for the industry. She literally eats, drinks, and sleeps retail.
Quiet Quitting Is a Clear Call to Repair Employee Engagement
Quiet quitting has become a growing phenomenon thanks in part to social media, with TikTok and YouTube among the biggest influencers. But before we embark ...
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The New Rules of Work
Striking the right balance between asking workers to return to the office and providing opportunities for work-at-home has become a challenge for corporate retail executives. ...
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Retail’s Growing Channel…Recommerce
Although companies have been talking about sustainability and the circular economy for years, and retailers have been trying to make the production process more sustainable, ...
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Old Anti-Union Tactics Will Not Work with Today’s Workforce
Amazon workers’ recent warehouse unionization win Is one small step for workers and one giant leap for labor unions. Christian Smalls, a former Amazon employee ...
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How Target Hit $106 Billion in Revenue
Target’s yearly results are nothing short of amazing, hitting $106 billion in revenue as part of the pantheon of the largest retailers in the U.S. ...
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Power Plays
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power ...
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America’s Great Service Crisis
Even before the pandemic hit the U.S. market, customer service has been on a decline. Looking back over the past year and half, America’s “Great ...
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Don’t Lose Your Customers Over Credit Card Fees
It all started with gasoline stations and small businesses– you remember, the percent added to sales purchases that is passed on from the retailer to ...
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