Author
Shelley E. Kohan
Retail expert Shelley is a TRR writer, Associate Professor FIT, podcast host RetailUnwrapped, and senior contributor at Forbes.com. She is a Top 100 Global Retail Influencer, professor, podcaster, retail pundit, and speaker. Having grown up in Japan, Iran, Germany, and the U.S. Shelley has a unique perspective on people and places. Led by curiosity and a genuine interest in learning, she sees herself as a retail warrior with an insatiable passion for the industry. She literally eats, drinks, and sleeps retail.
Reimagining Retail’s Future
The future of retail will be shaped by a hybrid shopping model based on the new normal of highly interconnected experiences that serve specific target ...
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Quiet Quitting Is a Clear Call to Repair Employee Engagement
Quiet quitting has become a growing phenomenon thanks in part to social media, with TikTok and YouTube among the biggest influencers. But before we embark ...
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The New Rules of Work
Striking the right balance between asking workers to return to the office and providing opportunities for work-at-home has become a challenge for corporate retail executives. ...
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Retail’s Growing Channel…Recommerce
Although companies have been talking about sustainability and the circular economy for years, and retailers have been trying to make the production process more sustainable, ...
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Old Anti-Union Tactics Will Not Work with Today’s Workforce
Amazon workers’ recent warehouse unionization win Is one small step for workers and one giant leap for labor unions. Christian Smalls, a former Amazon employee ...
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How Target Hit $106 Billion in Revenue
Target’s yearly results are nothing short of amazing, hitting $106 billion in revenue as part of the pantheon of the largest retailers in the U.S. ...
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Power Plays
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power ...
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America’s Great Service Crisis
Even before the pandemic hit the U.S. market, customer service has been on a decline. Looking back over the past year and half, America’s “Great ...
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