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A Fresh, New Look at “The Nordstrom Way”

Readers of The Robin Report know that I have admired Nordstrom—both the company and the family—for how they run their business through good, old-fashioned retail “blocking and tackling.” The Nordstroms are merchants who are always focused on making life easier […]

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Subscription Retail

Subscribing to Experiences (via Products) Consider the role that “experiences” play in our lives today. Every day, people share photos of the places they went, the things they ate, and who they were with—showing the world that they derive meaning […]

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The $2 Trillion American Rip-Off

There’s a growing disparity in the way some economic data have moved since the recession. On the one hand we have employment and income figures, which tell the story of a sluggish U.S. recovery with a long way to go […]

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A Private Story

(The Names Have Been Changed to Protect the Innocent) He’d been an interesting but troubled friend in my youth. Tom had arrived at our fancy New England boarding school as a shy eighth grader interested in books, politics and music. […]

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Bye-Bye, Best Buy?

I’m not talking about Brian Dunn’s “bye-bye,” as we wait to hear what happened. Let\’s get to a bigger story. What happened to Tower Records and Virgin Megastores in the music business? What happened to bookstores and now, potentially publishers?  What […]

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Seven Top Misconceptions About Retail Real Estate

For any retailer, entering the first negotiations with a landlord can be overwhelming and challenging. Without a deep understanding of the industry, location, and average lease costs for that area, you could end up signing deals that leave you with […]

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Is 2022 Back-to-School Back to Normal?

It may seem like only yesterday that you heard kids singing, “No more pencils, no more books…” but here we are again deep into the 2022 Back-to-School season for retailers who supply all the stuff students need (and maybe don’t […]

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Looking at Unboxing Beauty Videos

While the lion’s share of recent beauty chatter has centered on 30-second viral TikToks, the polar opposite phenomenon – long, elaborate “unboxing” videos – is still shockingly popular on YouTube, perhaps giving hope to the hand wringers who fret over […]

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