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Aspirationals Compromise Luxury Brands
Experience

Aspirationals Compromise Luxury Brands

For brands and conglomerates, such as LVMH and Kering, that have exposure to both aspirational and legacy luxury consumer segments, it’s essential to do a better job of identifying aspirational consumers and tracking their evolution along their luxury journey toward becoming elite customers. This demands insight into how identity is shaped and reshaped over time. The real differentiator is understanding the deep drivers that anchor someone to a brand, even in times of economic friction.

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Hero Images
Experience

For Next Gens, Fandom=Trust

Trust is built in the quiet moments, researching a company’s comments on TikTok and the user-submitted product photos on their Amazon reviews. Loyalty, in turn, is built through the subtle signals of shared language and value alignment, made visible when brands operate transparently, consistently, and with a clear sense of identity.

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Gen Z Traditionalists A Generational Misperception
Experience

Gen Z Traditionalists: A Generational Misperception

Tapping into Gen Z’s purchasing power means acknowledging the ideological fault lines that run through the generation—and building assortments that don’t try to blur them and respectfully reflect them. By treating sourcing inventory and marketing as a conversation, retailers can cater to both sides of the spectrum without alienating either.

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Retail Unwrapped Podcast Art 17
Retail Unwrapped Podcast

Stop Chasing Normal: Disruption Is Your Opportunity

The retail apocalypse isn’t coming—it’s here, and survival depends on adaptation, not market dominance. Consumer behavior has fundamentally shifted beyond price sensitivity to a complex value equation encompassing convenience, curation, and experiential factors. 

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Surprising Collabs Empower Customers 2
Experience

Surprising Collabs Empower Customers

Luxe brands realize it is more than fair to trust clients with their most scarce resource: Authenticity. It is becoming the essential differentiator. People want the genesis story of the brand, its inspirations, its current creative force, its – dare we say it? – relevance to them.

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All in the Family Dollar
Operations

All in the Family (Dollar)

Maybe Family Dollar needs to buy a zombie brand like Bed Bath & Beyond or Sears for linchpin products that consumers still value and can’t find anywhere else. These could be the cornerstones of a differentiated merchandise mix that makes Family Dollar stand out from the competition.

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Technology

Beyond the Influencer: Why Gen Z Loves AI

As Gen Z disrupts the latest disruption (AI), they have adapted GPT models, rewriting the rules to perform off-label tasks and are shaping a new communications stream. The tech platforms have noticed, recognized the potential, and are following their lead.

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Operations

Lululemon’s Lawsuit with Costco: Grasping at Straws

Lululemon’s chances of prevailing and being compensated for lost profits, receiving royalties and/or unspecified damages are slim to none. In such cases, it isn’t enough to prove product patents or trade dress were copied – and that’s particularly hard where fashion is concerned. The plaintiff must also prove that the offending party intended to trick customers into thinking they were getting the real thing.

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Mueller Web
Retail Unwrapped Podcast

Watch What Your Customers Do, Not Say

Do you know how to unlock the hidden opportunities in what your customers aren’t telling you? Traditional consumer research captures what customers say they want but misses the subconscious decisions driving 85 percent of purchasing behavior.

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