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Management
Shelley E. Kohan

Pandemic Planning Is No Panacea

Business continuity planning alone is not enough to survive a global pandemic. There is no amount of planning that could have prepared retailers for what has transpired over the past…

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Experience
Shelley E. Kohan

Reimagining Retail’s Future

The future of retail will be shaped by a hybrid shopping model based on the new normal of highly interconnected experiences that serve specific target markets. Local, personal, smaller, curated,…

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Finance
Shelley E. Kohan

Buy Now, Wear Now, Pay Later!

Layaway as we know it has changed considerably over time, and it seems antiquated when today\’s millennials are looking for higher levels of instant gratification than consumers of the past….

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Operations
Shelley E. Kohan

Gender-Fluid Fashion Goes Mainstream

These days some retailers find themselves being unwittingly thrown into the political and human rights arena. If a retailer decides to carry merchandise that is unisex or gender-neutral, regardless of…

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Operations
Shelley E. Kohan

Retail Healthcare Expands

Well-being is more than a slogan. It’s becoming a consumer mandate for convenient, affordable care. Healthcare providers have responded with a range of options. On the surface, tech-enhanced healthcare has…

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Management
Shelley E. Kohan

How Target Hit $106 Billion in Revenue

Target’s yearly results are nothing short of amazing, hitting $106 billion in revenue as part of the pantheon of the largest retailers in the U.S. market (and the world) including…

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