[…] MCE curriculum could be copied right out of Jack Mitchell\’s revised and updated book: “Hug Your Customers,” published by Hachette Books, on sale today. For readers who are not aware of Mitchells Family of Stores, they are a group of […]
Retail’s Seismic Shift is the result of extensive research, enriched by many CEO interviews. It’s our answer to what the future holds, as well as to what all consumer-facing businesses must do to transform and succeed in the future. As […]
[…] S&H Green Stamps into a passport sized book, ignoring the sickly sweet taste of glue as we anxiously filled enough books to get our “free gift” from the redemption center. When the day finally came mom handed over three books […]
In the entire world of retailing perhaps there is no single operation that breaks more rules, defies more standard practices and is so successful as Trader Joe’s, the grocery chain founded by Joe Coulombe … and now 500 stores strong. […]
[…] in 1992 that altered our world. The first involved Charles M. Stack who started Book Stacks Unlimited, the first online bookstore, selling books via a dial-up bulletin board based in Cleveland. This predates Mr. Bezos’s endeavor by three years. The […]
[…] weeks ago? I’ll remind you. I said the reason Amazon was closing most of their physical retail properties, including its bookstores, after years of fiddling around (testing is what they would call it) was because they simply don’t understand the […]
[…] get an insight on what these vendor allowances are all about and how they became fertile ground for cooking the books, let’s take a look in the rearview mirror. Making Allowances Vendor allowances are by no means unique to supermarkets. […]
[…] I stumbled upon the revitalized Book of the Month Club. You subscribe and receive one book each month, with five books to choose from. I got big Kudos for giving such a “thoughtful” gift. The best part? When the list […]
This article is not an attempt to match Edward Gibbon’s epic book, The Rise and Fall of the Roman Empire, in quantity or quality, although its quantity might seem as intense. And it’s not another bashing of Eddie “the magician” […]
By Robin Lewis Thomas Friedman, Pulitzer Prize-winning author, journalist, and New York Times op-ed contributor, authored the book The World is Flat, published in 2005. In a nutshell, the thesis of the book claims that “when the world is flat, […]
