Retail Unwrapped Podcast Art 22

Jeni’s Splendid Ice Creams: Empathy is the North Star

Join Haley and Zoe Switzer, Chief People Officer at Jeni’s, as they discuss how to build a culture that nurtures a workforce. As Zoe says, “Maybe more than 50 percent of our quality of life is determined by, or at least heavily influenced by, what happens at work. So, the privilege of being an employer is a really big deal; you have an opportunity to have a meaningful impact on people’s lives in terms of whether they can put food on the table and pay their rent, or whether they develop skills that serve them well at work.”

The Latest Retail Industry Insights and Analysis

Retail Is a Permission Game

Retail Is a Permission Game

Studies of decluttering, time poverty, and “de-influencing” all suggest consumers want less. The marketplace tells a more complicated story. Consumers

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Retail Unwrapped

Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.

Experience
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Opinion

What Now What to Do

What Now? What to Do

Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is

What Now What to Do

What Now? What to Do

Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is

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The Retail Unwrapped Podcast

Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms. 

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Technology

AI and the Extinction of Retail

AI and the Extinction of Retail

The creators of AI are sounding the alarm. No regulatory cavalry is riding over the hill to insulate your business

Management

Old Navy Is Caught In a Doom Loop

Old Navy Is Caught In a Doom Loop

Old Navy’s move into beauty isn’t reinvention — it’s dilution. A mature brand adding tangential categories without fixing its core

Operations

The Great Value Reallocation

The Great Value Reallocation

Spoiler alert: Consumers are not simply trading down. They are reallocating trust, loyalty, and wallet share to brands and retailers

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