Author

Paco Underhill

Global. Funny. Visionary. And more. Paco is the son of an American Diplomat. He grew up in Southeast Asia and Eastern Europe, before returning to the U.S. for high school. He attended Columbia University and Ehwa University, in Seoul, Korea before getting his undergraduate degree from Vassar College. He has spent the past 40 years as an inventor of tools to understand human behavior and predict the future.

Here’s even more. Founder and former CEO of Envirosell Inc. for 34 years a Behavioral Research and Consulting firm based in New York City with global offices. Paco’s expertise is in the meeting point of the physical and digital worlds, including stores, banks, airports, libraries, museums, shopping malls, offices, cruise ships, model homes, and websites.  His  work has been profiled in The New Yorker Magazine, Smithsonian Magazine, and others.

Paco is author of multiple global bestselling books – including Why We Buy:  The Science of Shopping published in 27 languages and used in design schools and MBA programs all over the world.  Other books include Call of the Mall, What Women Want, and How We Eat – The Brave New World of Food and Drink.

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Birth, Life and Death: A Retail Cycle

Rob Kaufelt walked into Murray’s Cheese on Bleecker Street in New York’s Greenwich Village in the early ’90s and noticed a sign saying the store ...
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A Tale of Two Malls

Fifty meters off Nanking Road in Shanghai, behind the Apple Store, you still have remnants of the early 20th century city. The alleys are narrow ...
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Around the World with Paco Underhill

What We Can Learn From Emerging Markets Merchants have a temptation to move up-market. We suspect this is a reflection of their desire to seek ...
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Lessons in Luxury From the Middle Eastern Souks

Why is buying fine jewelry in the Western World such an intimidating and utilitarian experience? A beautiful piece of jewelry is sensual, romantic, seductive. Why ...
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Touch Screens: Innovation or Distraction?

Our visual language continues to evolve faster than our spoken or written word. That evolution sits at the confluence of disruptive everything; from the viability ...
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Lessons from Offshore

Lesson #1 – Returning Turtles “Organized retail” is the term we use to describe modern trade in the emerging market. It is an explosion that ...
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Your Local Fruit Stand is a Bellwether

On the corner of 7th Avenue and 12th Street in Manhattan is a fruit and vegetable cart. Others just like it are scattered across New ...
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Three Dirty Little Secrets

GlobalShop, the retail design expo, had its three-day extravaganza in Las Vegas the middle of March. Like Euroshop, its continental counterpart, it is a gathering ...
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